Omanas Pickles Privacy Policy
Privacy Policy
At OMANAS PICKLES, accessible from https://www.omanaspickles.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Your name, email address, phone number, shipping address, and payment details when you place an order or contact us.
Device Information: Your IP address, browser type, device type, and usage data through cookies and similar technologies.
Order History: Details of your purchases and interactions with our store.
How We Use Your Information
We use your information for the following purposes:
To process and deliver your orders
To improve our products and services
To communicate order updates, promotions, or special offers
To ensure website security and functionality
To comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service providers (such as payment processors and courier services) who help us operate our business
Legal authorities, when required to comply with applicable laws or protect our legal rights
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze site traffic, and remember user preferences. You can manage or disable cookies through your browser settings.
Data Security
We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure. We encourage you to use secure devices and connections when interacting with our site.
Your Rights
You may:
Request access to the personal data we hold about you
Request corrections or deletion of your data
Opt out of promotional communications at any time
To exercise your rights, please contact us at omanaspickles2025@gmail.com or via WhatsApp at +91 7994292010
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page regularly..
Terms & Conditions
1. Use of Website
By using this website, you confirm that you are at least 18 years old or using the site under parental/guardian supervision. You agree not to use the website for any unlawful or prohibited activity.
2. Product Information
We make every effort to display accurate information about our products. However, we do not guarantee that product descriptions, pricing, or availability are always accurate or error-free. We reserve the right to make corrections or changes at any time without prior notice.
3. Orders and Payment
All orders are subject to availability and acceptance.
We reserve the right to cancel or refuse any order.
Full payment must be made at the time of ordering.
We accept UPI, bank transfer, and other online payment options listed at checkout.
4. Shipping and Delivery
We deliver across India through trusted courier services.
Delivery times are estimates and may vary due to unforeseen circumstances.
Shipping charges and delivery times will be shared at checkout or via direct communication.
5. Cancellations, Returns & Refunds
Since our products are handmade and perishable, we do not accept returns or exchanges unless the product is damaged or defective upon arrival.
If your item is damaged:
Contact us within 24 hours of delivery.
Provide photos of the damaged product and packaging.
If eligible, we will replace the product or issue a refund.
6. Intellectual Property
All content on this site – including text, images, logos, graphics, and recipes – is the property of OMANAS PICKLES and may not be used or reproduced without permission.
7. Limitation of Liability
OMANAS PICKLES is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. All products are consumed at the customer's discretion and risk.
8. Third-Party Links
Our website may include links to third-party sites for convenience. We are not responsible for the content or privacy practices of these sites.
9. Modifications to Terms
We reserve the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with the revised effective date. Continued use of the website implies acceptance of the changes.
Refund & Return Policy
Our pickles are made in small, fresh batches with no preservatives. Due to the perishable nature of the product, we do not accept returns.
Refund Eligibility
You may request a refund or replacement only if:
The product is damaged in transit
The wrong item was sent
Steps to Claim
1. Contact us within 24 hours of receiving the order.
2. Provide:
Order number
Photos of the damaged/incorrect product and packaging
3. We will review and confirm your eligibility.
Refund Timeline
If approved, refunds will be processed to the original payment method within 5–7 business days.
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Disclaimer
All products sold under OMANAS PICKLES are handcrafted using traditional recipes and natural ingredients. However:
Product appearance and taste may vary slightly from batch to batch.
Customers with food allergies or dietary restrictions are advised to check ingredient details before consumption.
OMANAS PICKLES is not liable for any allergic reactions or misuse of the product.
Always store pickles in a cool, dry place, and use a dry spoon to maintain freshness, refrigerate after opening
Shipping Policy
At OMANAS PICKLES, we’re committed to delivering your favorite homemade pickles quickly and safely.
Shipping Locations
We currently ship across India via trusted courier and logistics partners.
Processing Time
Orders are processed within 2–4 business days after payment confirmation.
During peak seasons or holidays, there might be slight delays.
Delivery Time
Kerala: 2–4 business days
Metro Cities: 5–7 business days
Other Locations: 6–9 business days
Shipping Charges
Shipping costs will be calculated and shown at checkout or communicated directly.
Free shipping may be available on promotional offers or bulk orders.
Order Tracking
You’ll receive tracking information via WhatsApp or email once your order is dispatched.
Delays
We are not responsible for delays caused by courier services, weather, or other external factors, but we will do our best to support you.